Simple Pricing

1 Plan, Complete Support

Frequently Asked Questions

Hopefully we cover your questions here, but if not just send us an email

 [email protected]

Completely Risk Free

You’re making the right choice!  Protect and improve your WordPress today, risk free.  

We believe in things being simple, thats why we respect your decision to cancel(though we doubt you will).  If you ever don’t want our service, just send us a message and we will take care of everything. 

We even provide hand-off notes with records of all work performed on your site to you or your website support team.

 

Do you install themes?

Yes! We handle installing and updating themes, including your premium or custom themes.

What is covered under my support plan?

Almost everything from the Linux server to the WordPress admin panel.  We do our best to help you out for free, if we feel that a task warrants an additional charge then we will provide an estimate before performing any work.  

If we complete the task under time-budget we will refund the pro-rated difference.  If we take more time, no extra charge to you.

How many tickets can I open?

We offer unlimited ticket support and quick tasks to everyone, if you need anything just click Support from your WordPress dashboard or send us an email.  

 

What do I need to get started?

Once you sign up above, we will send you a quick questionnaire to get started.  The whole process take about an hour.

Do you work with agencies?

We love to work with local designers and developers to be an extension of their support staff.  Send us a message to get started!

 

What is a quick task?

A quick task is something we can finish in 30 minutes.  Things like plugin configuration, performance tweaks and many other things.   

Can you work with my team?

ABSOLUTELY!! If you have a content team, design team or anyone else who helps manage your online presence, we would love to hear from them.